Terms and Conditions

These Terms and Conditions (“Terms”) are a binding agreement between you and Grovr LLC, a Delaware limited liability company and a wholly-owned subsidiary of Dominion Labs Inc. (“Grovr,” “we,” “us,” or “our”). They govern your access to and use of grovr.co, the Grovr applications, and our related products and services (together, the “Services”).

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services for an organization, you represent that you may bind it, and “you” means you and that organization. If you do not agree, do not use the Services.

Grovr is a software platform. Property Teams use it to run maintenance for the homes they manage; independent Grovr Pros use it to receive, accept, and perform that work; and Residents use it to report what needs fixing and follow what happens.

Grovr does not perform maintenance work. We are not a contractor, plumber, electrician, or repair company, and we do not supervise, direct, or control how a Grovr Pro performs a job. Grovr Pros are independent businesses. Work is performed under the arrangement between the Property Team and the Pro; Grovr provides the platform through which that work is requested, scheduled, recorded, and paid. Grovr is not a party to that arrangement.

• Resident — a person living in a home managed through the Services.
• Property Team — a property manager or owner that uses the Services to manage maintenance.
• Grovr Pro (or “Pro”) — an independent contractor that receives and performs work.
• Job or work order — a maintenance request handled through the Services.
• Content — anything you submit, including reports, photos, and notes.
• Services — grovr.co, the Grovr applications, and our related products and services.

You must be at least 18 years old and able to form a binding contract. The Services are offered for use in the United States; you are responsible for compliance with local law if you access them elsewhere.

You must give accurate information and keep it current. You are responsible for your credentials and for activity under your account. Do not share an account or let anyone else use your credentials. Tell us promptly at [email protected] if you believe your account has been compromised. Some accounts are created by a Property Team on your behalf; a Property Team can close or restrict accounts it created.

By creating an account or contacting us, you agree that we may communicate with you electronically — by email, by messages in the Services, and, where you provide a mobile number, by text message — for transactional and service purposes (confirmations, a pro accepting or arriving, and account or security notices). Message and data rates may apply and message frequency varies; reply STOP to opt out of non-essential texts. Transactional messages about a job in progress may continue while the job is live. You agree that electronic communications satisfy any legal requirement that a communication be in writing.

Residents use Grovr free of charge; Grovr does not bill Residents, and reporting an issue never creates a charge to you. When you submit a request, you confirm you are permitted to request work at that home and that any access instructions you give are accurate and authorized. Where a job requires entry, entry is authorized by your Property Team under your lease and applicable law, not by Grovr. Your request, photos, and access details are shared with the assigned Pro and your Property Team so the work can be done.

If you use the Services as a Property Team, you represent that you have authority to request maintenance at, and authorize entry to, each property and unit you add, and that the property, unit, and resident information you enter is accurate. You are responsible for the acts and omissions of the users you invite.

Fees, rates, and billing terms are those presented to you when you place or approve work, or as set out in a separate written agreement between you and Grovr, which controls if it conflicts with these Terms. You authorize us and our payment processor to charge your designated payment method for amounts you approve. See Payments, Fees, and Taxes.

If you use the Services as a Grovr Pro, you are an independent contractor. Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between you and Grovr.

• You decide whether to accept any job, may decline any job, and may make yourself unavailable at any time.
• You control how you perform the work — your methods, tools, vehicle, and personnel — and you are free to work for others, including competitors.
• You are responsible for your own taxes, licences, permits, and insurance, and for any employees or subcontractors you use.
• You must hold and maintain the licences and the insurance required for your trade and jurisdiction, give us current proof on request, and keep coverage in force while you accept work.
• Before you can accept work you must complete identity verification — a valid government-issued photo ID or passport and a live face scan — and you consent to Grovr and its verification provider checking it (including a facial-comparison and liveness check) as described in our Privacy Policy. Submitting a false, altered, or borrowed document, or attempting to verify as someone else, is a serious breach.
• You authorize Grovr and its screening providers to obtain background and licence-verification reports about you to assess eligibility, and you acknowledge these may be “consumer reports” under the Fair Credit Reporting Act; where the law requires, we will give you the separate disclosures and obtain the consents it requires before ordering them.
• You must perform work in a professional and workmanlike manner and in compliance with applicable law and codes, and you must treat Residents and property with respect.

Your device’s location is captured when you mark yourself arrived at a job, to confirm the visit took place, as described in our Privacy Policy. We may deny, suspend, or end your access if you fail or refuse verification, if your licence or insurance lapses, if you fail background screening, if your ratings or conduct fall below our standards, or if you breach these Terms.

Times offered through the Services are estimates and are not guaranteed. A pro may be delayed, and a job may need a return visit for parts or access. Emergencies are handled as quickly as a pro can be found and are not scheduled to a window — see Disclaimers for what is not an emergency service. If nobody provides access at the agreed time, the visit may be recorded as attempted and may be re-scheduled or charged to the Property Team under the applicable rates.

Charges to Property Teams. Amounts due are charged to the Property Team’s payment method. We may place an authorization hold when work is dispatched and settle the final amount when the job is complete. Amounts are exclusive of taxes unless stated, and you are responsible for applicable taxes. Payments are processed by a third-party payment processor, and your use of it is subject to that processor’s terms.

Refunds, adjustments, and chargebacks. Except where required by law or a separate written agreement, charges are non-refundable once a job is complete. If you believe a charge is wrong, contact [email protected] within 60 days and we will review it in good faith. Do not start a chargeback before contacting us; you are responsible for chargebacks made without a valid basis, and we may suspend an account with unresolved chargebacks or past-due amounts.

Pro payouts and taxes. Grovr Pros are paid as independent contractors through our payout provider after a job is completed and any hold or processing period passes. You are responsible for your own taxes; where required, we or our payout provider will collect a Form W-9 and issue a Form 1099. Any optional expedited-payout fee is disclosed before you choose it. We may withhold, offset, or reverse a payout to correct an error, a chargeback, or a confirmed policy violation.

You agree not to:

• use the Services for anything unlawful, fraudulent, harassing, discriminatory, or abusive;
• submit false requests, misrepresent who you are, or misrepresent your authority over a property;
• upload photos of people without a lawful basis, or content that is unlawful or infringing;
• attempt to take work off the platform to avoid fees where a written agreement with us prohibits it;
• interfere with, probe, or disrupt the Services, or circumvent any access control, security measure, or rate limit;
• scrape or bulk-extract data, use automated means to access the Services beyond a standard browser or our API, or use the Services to build a competing product;
• reverse engineer, decompile, or attempt to derive source code, except where that restriction is unenforceable by law;
• impersonate any person or entity, or use the Services to transmit malware or unsolicited messages.

We may investigate and take appropriate action, including removing content, suspending access, and reporting to authorities.

You keep ownership of what you submit — your reports, photos, and notes. You grant Grovr a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that content to operate and improve the Services and to share it with the other parties to the job as described in the Privacy Policy. You represent that you have the rights needed to submit the content and grant that licence, and that it does not violate law or third-party rights. We may remove content that violates these Terms.

If you believe content on the Services infringes your copyright, send a notice to [email protected] with the information the Digital Millennium Copyright Act requires: identification of the work and of the material you say infringes it, your contact details, and the required good-faith and accuracy statements. If your content was removed, you may submit a counter-notice with the information the DMCA requires. We remove infringing material and may disable the accounts of repeat infringers.

The Services, and all software, design, text, and marks in them, are owned by Grovr LLC or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Services for their intended purpose. No other rights are granted. “Grovr” and the Grovr logo are marks of Grovr LLC; you may not use them without our prior written permission. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

The Services rely on third-party providers, and some features are powered by them. Where a feature is provided by one of these companies, your use of that feature is also subject to that company’s terms and privacy policy. The main providers are:

• Google — sign-in (Terms).
• Apple — sign-in (Terms).
• Stripe — identity verification (Terms).
• Square — payment processor (Terms).
• Cloudflare — hosting and AI (Terms).
• Contractor payouts — provider to be named.

We do not control third-party services and are not responsible or liable for their acts, omissions, content, or availability; links to third-party sites are provided for convenience and are not an endorsement.

If you download a Grovr app from the Apple App Store or Google Play, you also agree to that store’s terms. Where you obtain the app from Apple: Apple is not responsible for the app or for support; this is an agreement between you and Grovr, not Apple; and, as Apple’s rules require, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You may use the app only on an Apple device you own or control and as the App Store Terms of Service permit, and you represent that you are not in a U.S.-embargoed country or on a U.S. restricted-party list.

Your use of the Services is subject to our Privacy Policy, which explains what we collect and how we use and disclose it.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Grovr does not warrant that the Services will be uninterrupted or error-free. Grovr does not perform the maintenance work and does not warrant the work of any Grovr Pro. Screening, licence checks, and insurance verification reduce risk; they are not a guarantee of any pro’s conduct or workmanship. Any warranty on the work itself is between the Property Team and the Pro. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

Not an emergency service

The Services are not for emergencies. If there is a fire, gas leak, flooding you cannot stop, a medical emergency, a crime, or any threat to life or property, call 911 (or your local emergency number) and your utility or property emergency line first. Grovr does not dispatch emergency responders and does not guarantee that anyone will see or act on a request within any particular time.

Grovr is not a party to the arrangement between a Property Team and a Grovr Pro, or to any dispute between users. To the fullest extent permitted by law, you release Grovr and its affiliates from any claim, demand, or damage arising out of a dispute with another user or third party, or out of the acts or omissions of any Grovr Pro, Property Team, or Resident. If you are a California resident, you waive California Civil Code section 1542, which says a general release does not extend to claims the releasing party does not know or suspect to exist in its favour at the time of the release.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROVR AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THAT PERIOD, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You will indemnify and hold harmless Grovr LLC, Dominion Labs Inc., and their officers, directors, employees, and agents from any claim, loss, or expense (including reasonable legal fees) arising out of your use of the Services, your content, your breach of these Terms, your violation of law, or — if you are a Grovr Pro — the work you perform.

You may stop using the Services at any time. We may suspend or terminate your access at any time if you breach these Terms, if required by law, to protect the Services or other users, or if we discontinue the Services. On termination your licence to use the Services ends. Sections that by their nature should survive — including Content You Submit, Intellectual Property, Payments, Disclaimers, Assumption of Risk and Release, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law — survive termination.

Informal resolution. Before starting a formal proceeding, you agree to contact us at [email protected] and give us 60 days to resolve the dispute informally.

Binding arbitration. If we cannot resolve it, you and Grovr agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules (or, if the AAA is unavailable, JAMS), rather than in court. Arbitration takes place in the county of your residence or by videoconference. The arbitrator decides all issues, except that a court decides the enforceability of the class-action waiver below.

Class-action waiver. YOU AND GROVR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any class proceeding.

Coordinated (mass) filings. If 25 or more similar claims are filed against Grovr by the same or coordinated counsel, the parties agree they may be batched and resolved in staged bellwether proceedings to keep costs proportionate, and any limitations period is tolled for claims awaiting their batch.

Opt out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your name and that you opt out. Opting out does not affect any other part of these Terms.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or stop unauthorized access.

Time limit. To the extent permitted by law, any claim must be brought within one year after it arises, or it is permanently barred.

These Terms and any dispute arising out of them are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Where arbitration does not apply, the state and federal courts located in Delaware have exclusive jurisdiction, and you consent to their jurisdiction and venue. If you are a consumer in the EEA or UK, you may also have the benefit of the mandatory laws of your country of residence and may bring proceedings there.

We may change the Services and update these Terms. If we make material changes we will update the “Last updated” date and, where appropriate, give additional notice. Continuing to use the Services after a change takes effect constitutes acceptance of the revised Terms.

We may give you notices by email, by posting in the Services, or by updating a page like this one; you send us legal notices at [email protected]. Notices are effective when sent.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disaster, epidemic, power or network outage, hosting-provider failure, labour dispute, or government action.

You represent that you are not located in a country subject to a U.S. embargo and are not on any U.S. government restricted-party list, and you agree to comply with applicable export-control and sanctions laws.

California. Under California Civil Code §1789.3, California users are entitled to this notice: the Services are provided by Grovr LLC. You may contact us at [email protected]. The California Department of Consumer Affairs’ Consumer Information Division may be reached at 1625 North Market Blvd., Sacramento, CA 95834, or (800) 952-5210.

These Terms, together with any written agreement between you and Grovr, are the entire agreement between us about the Services. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a corporate transaction. Headings are for convenience only. Except as stated in App Stores, nothing in these Terms creates a third-party beneficiary right.

Legal notices and disputes: [email protected]
General support: [email protected]
Privacy: [email protected]

Grovr LLC, a Delaware limited liability company and a wholly-owned subsidiary of Dominion Labs Inc.